Frequently Asked Questions
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: Can I get a custom made belt or pair of moccasins?
A: Yes, depending on what you need. It may cost more and take a little time to make. Call Marty in customer service at 505-870-3481 or email him at Marty@NativeLeather.com to discuss what you are looking for.
Q: Do you sell Kaibab style moccasins?
A: Yes, we have thick sole moccasins similar to Kaibab moccasins in style but they are not the Kaibab brand. They are about as close to Kaibab moccasins as you can get since the Kaibab Moccasin Company closed.
Q: How do I know what size moccasins to order?
A: Our moccasins are in US sizes and run pretty much true to size. Some of our thick sole moccasins are also made in a wide version.
Q: How do I know what size belt to order?
A: There are two ways to determine your belt size. The first is to measure from the hole that you use to the fold that holds the buckle on a belt the fits you. The other way is to add 2” to your jean size.
Q: Is my item in stock?
A: All of our items are usually in stock (except for belts size 46” and larger and thick sole moccasins size 14 and larger). In the rare event that we are out of your item at the moment that you place your order, we will let you know how long before more are made and give you the option to wait for more to be made, cancel or change your order.