Customer Service

100% satisfaction is our goal. 

If you are not completely satisfied with our products or service, please let us know so that we may make it right.


We accept credit cards and PayPal.

Handling Time

It usually takes a day to process your order plus a day for the US Postal Service to pick it up. Man sized belts (50” and up) are usually made to order and take 5 to 10 business days to make and process. Thick sole moccasins size 14 and up are also made to order and take about 4 weeks to make and process.

Domestic Shipping

We ship via the US Postal Service. Priority Mail takes about 3 days (after handling time) within the continental US.

International Shipping

US Postal Service International Priority mail takes about 10 days (after handling time) to get to Europe. US Postal Service International First Class mail takes about 4 weeks (after handling time) to get to Europe.

Rush Orders

If you need it faster we usually can work something out. Just call Marty in customer service at 505-870-3481 to make arrangements.

60 Day Money Back Guarantee

If you are not completely satisfied with your purchase we will gladly exchange the item or refund the purchase price. Just follow the return instructions on the bottom of the packing slip which say:

Send the new, unused boots, hats or jeans to:

Santa Fe Leather Company
Attn: Returns, Marty
230 West Coal Ave
Gallup, NM 87301

Please include a note letting us know if you would like to return or exchange them along with your contact info. Once we receive the new unused product we will exchange them or refund the price to your PayPal or credit card account. If you have any questions feel free to call Marty in customer service at 505-870-3481 or email him at

The Full Sized Fine Print

The patterns on our moccasin buttons may vary slightly but the general style will be the same. There may be small color differences between the pictures and our moccasins due to variances in hide shades. The thick sole moccasins, also called Navajo style moccasins, do not come with a box.