100% Satisfaction is our goal.
If you are not completely satisfied with our products or service, please let us know so that we may make it right.
It usually takes a day to process your order plus a day for the US Postal Service to pick it up. Man sized belts (50” and up) are usually made to order and take 5 to 10 business days to make and process. Thick sole moccasins size 14 and up are also made to order and take about 4 weeks to make and process.
We ship via the US Postal Service. Priority Mail takes about 3 days (after handling time) within the continental US.
US Postal Service International Priority mail takes about 10 days (after handling time) to get to Europe. US Postal Service International First Class mail takes about 4 weeks (after handling time) to get to Europe.
If you need it faster we usually can work something out. Just call Marty in customer service at 505-870-3481 to make arrangements.
60 Day Money Back Guarantee
If you are not completely satisfied with your purchase we will gladly exchange the item or refund the purchase price. Just follow the return instructions on the bottom of the packing slip which say:
Send the new, unused belt or moccasins to:
Santa Fe Leather Company
Attn: Returns, Marty
230 West Coal Ave
Gallup, NM 87301
Please include a note letting us know if you would like to return or exchange them along with your contact info. Once we receive the new unused product we will exchange them or refund the price to your PayPal or credit card account. If you have any questions feel free to call Marty in customer service at 505-870-3481 or email him at Marty@NativeLeather.com.
Is It In Stock?
All of our items are usually in stock (except for belts size 46” and larger and thick sole moccasins size 14 and larger). In the rare event that we are out of your item at the moment that you place your order, we will let you know how long before more are made and give you the option to wait for more to be made, cancel or change your order.